← The always-on support department
3 versions · updated Sep 29, 2026

Changelog

Every update to The always-on support department. Your AI always runs the latest version, so each improvement reaches you on your next run.

FFrontlineSample creatorSubscribeMarkdown for agents
  1. v1.2.0New

    Customers can now rate their support, and you get a weekly product report built from real tickets.

    Added
    • Satisfaction surveys sent at verified closure or one business day later, your choice.
    • A weekly product report in Metabase with three recommendations backed by ticket evidence.
    Improved
    • QA now scores every conversation and keeps reviewers' scores consistent with each other.
  2. v1.1.0

    WhatsApp joins email and chat, and hard cases now go to a person who accepts them.

    Added
    • A WhatsApp agent, launched first as a narrow lane that a person supervises.
    Improved
    • Hard cases route through n8n by tier, and a person must accept each handoff.
    Fixed
    • Refunds and billing changes now always go to a person instead of the agent.
  3. v1.0.0First release

    First version: email and chat support in Intercom, a versioned answer library and a 60-case test before launch.

Every version is reviewed by Clone Kit before it goes live. Back to The always-on support department ›