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The always-on support department

Support that is always on. It answers email and chat in Intercom and messages on WhatsApp, hands hard cases to the right person through n8n, checks every answer with the Nora’s Evidence-to-Answer, and turns tickets into a weekly product report.

FFrontline@frontlineSample creator
What's newv1.2.0Sep 29, 2026New

Customers can now rate their support, and you get a weekly product report built from real tickets.

See changelog ›

See what it makes

Sample results, generated to show the format.

This week's support result: 61% solved without a human, above the 55% gate
A weekly support report for a sample e-bike subscription: volume, CSAT, lane decisions and three product fixes
The 60-case shadow test before go-live: pass, fail and critical cases against the launch gates

What you get

  • A read-only business dossier and staffed service charter with 30-day baseline
  • Email, chat and WhatsApp agent prompts plus coordinator, QA, knowledge and insights roles
  • A buyer-approved channel runtime with Tier 0–3 routing, replay ledger and human acceptance queue
  • 30 versioned answer cards, retrieval tests and reviewed knowledge change pipeline

How it runs

Every kit runs in four moves. Risky steps always ask you first. How kits work ›

  1. 01Understand
    Researches your business first, then asks you 7 questions it can't answer alone
  2. 02Choose
    4 A/B choices with examples
  3. 03Build
    14 steps, risky ones ask you first
  4. 04Deliver
    6 checks before delivery

Tools it uses

Estimated costs. You pay each tool directly, not Clone Kit. Your AI checks which ones you already have.

Connect your AI

Connect once. Then any kit runs in the assistant you already use.

  1. 1Open Settings → Connectors.
  2. 2Add a custom connector and paste the link below.
  3. 3In a new chat, ask for the kit by name.

Then say: “Run The always-on support department” or use the id @frontline/support-department.

Details